The topic will discuss & challenges various mental model of users and philosohpy of product management.
Onboarding isn’t just about getting users to click through a tutorial—it’s about guiding them toward their “aha!” moment as quickly and smoothly as possible. In this session, I’ll share how different user mental models shape their first interactions with a product, and why understanding those models is critical for long-term adoption. We’ll explore the philosophy behind great product management—balancing empathy for users, clear communication, and smart design decisions—so onboarding feels less like a checklist and more like a thoughtful journey that builds trust and drives retention.